Understanding Shoppre Insurance Policy: Protecting Your Parcels with Confidence

Why an Insurance Policy Matters for International Shipping

When you’re shopping from India and shipping globally with Shoppre, your parcels travel across international networks. Though rare, shipment loss can happen due to unforeseen logistics issues. That’s where Shoppre Insurance Policy comes in providing protection, peace of mind, and an easy refund process if your package is lost in transit.

This article explains how our insurance coverage works, what’s included by default, how to upgrade to high-value protection, and the exact steps to claim your refund.

1. Standard Protection: What Is Covered Automatically?

Every Shoppre shipment is automatically covered with default insurance protection, so you don’t have to worry about adding it manually.

✅ The Default Coverage

All shipments include complimentary insurance up to a specified limit on the declared value of your goods.

Coverage Value: For parcels with a declared value up to INR 8,000, Shoppre automatically applies standard insurance free of cost.
Security Net: If your insured parcel is lost in transit and confirmed by our courier partners, you can file a claim for reimbursement of the declared value (up to the INR 8,000 limit).

💡 Example: If you ship a parcel worth INR 5,000 and it’s lost, Shoppre will reimburse the declared value of INR 5,000 once the loss is verified.

This standard protection ensures that all customers — whether sending small gifts or budget items — enjoy basic insurance automatically.

2. High-Value Protection: Optional Insurance for Costly Items

For shipments valued above INR 8,000, Shoppre offers an optional paid insurance upgrade called High-Value Protection.

When to Choose It

If your parcel includes designer goods, electronics, luxury clothing, or other high-priced items, upgrading your coverage is strongly recommended.

How It Works

Threshold: Available for shipments valued above INR 8,000.
Premium: The insurance cost is calculated at 3% of the declared value + INR 500 as a fixed processing fee.
Example:
Parcel Value = INR 20,000
Insurance = (20,000 × 0.03) + 500 = 600 + 500 = INR 1,100

How to Opt-In

During shipment creation or final payment on the Shoppre dashboard, you’ll see an option to add High-Value Insurance. Simply select it before confirming your shipment.

This ensures total coverage for expensive items and allows for faster resolution if your parcel is lost.

3. Claim Conditions: When Can Insurance Be Claimed?

This is the most important section of Shoppre insurance policy, setting clear expectations for claim eligibility.

🚫 Focus on Shipment Loss

Insurance claims apply only to lost shipments — i.e., when the courier officially confirms that a parcel has been lost in transit (for example, tracking stops updating for a long time and the carrier declares it untraceable).

❌ Exclusion Clauses

In-Transit Damage – Insurance does not cover damages caused during transit. Couriers require certified professional packaging for damage claims, which is why Shoppre emphasizes expert repackaging to minimize risk.
Delivery Delays – Insurance does not apply to delayed shipments, as customs, weather, or logistics issues can affect delivery times beyond Shoppre control.

⚖️ Case-by-Case Exceptions

Shoppre reviews every incident individually. If the courier terms or an unusual case applies, we’ll communicate specific exceptions directly.

4. The Claim & Refund Process: Getting Your Money Back

If your shipment qualifies for a claim, Shoppre makes the process transparent and simple.

Step 1 – Filing a Claim

Contact the Shoppre Support Team at support@shoppre.com with:

Shipment ID
Proof of value (invoice or payment receipt)
Tracking details and communication history

Step 2 – Investigation

Once your claim is received, both Shoppre and the partner courier conduct a thorough investigation.
This can take a few weeks, depending on the courier claim-settlement timeline.

Step 3 – Refund

If the courier confirms loss and the claim is approved:

Shoppre will refund the declared value (up to your coverage limit).
Refunds are processed either to your Shoppre wallet or your original payment method.
The goal is a 100% payout of the insured value, once funds are received from the carrier.

5. Why Shoppre Insurance Policy Builds Trust

Shoppre approach to shipment protection is based on transparency and fairness.
You always know:

What’s covered automatically
How to protect high-value shipments
When you can file a claim
What steps to expect during refunds

This builds confidence for thousands of global shoppers who use Shoppre to ship from India to Australia, USA, UAE, and over 60 countries.

FAQs – Shoppre Insurance Policy (Top 10 Questions)

Does Shoppre offer free insurance for all parcels?
Yes. Every shipment includes free default insurance for declared values up to INR 8,000.
Can I increase the coverage amount?
Absolutely. You can purchase High-Value Protection for items worth more than INR 8,000 by paying 3% of the value + INR 500.
When should I buy High-Value Protection?
During the shipment creation or payment stage, before your parcel is dispatched.
Is damage covered under Shoppre’s insurance?
No. Insurance applies only to lost shipments, not to in-transit damage or packaging issues.
Does Shoppre cover shipping delays?
Delays caused by customs, weather, or logistics are not covered under the insurance policy.
How do I file an insurance claim?
Contact Shoppre Support with your shipment ID, invoice, and proof of value as soon as you suspect a loss.
How long does a claim take to process?
Investigation and settlement usually take 2–4 weeks, depending on the courier’s review process.
What happens if my parcel is lost after purchase?
If the loss is confirmed by the courier, you’ll receive full reimbursement of the declared value within the insured limit.
Where will I receive my refund?
Refunds are credited to your Shoppre wallet or original payment method once funds are received from the courier.
Who should I contact for insurance help?
You can reach out to support@shoppre.com or via the live chat on Shoppre for all insurance-related queries.

With Shoppre, your parcels are in safe hands and your money is always protected.
From complimentary coverage up to INR 8,000 to optional high-value insurance for premium international shipments, Shoppre ensures transparency, affordability, and peace of mind for every global shopper.

Ship confidently, knowing that your Shoppre Insurance Policy stands as your security net for international deliveries.